Your AI Agent Books It, You Approve It, All in One Chat
For a while now, AI agents have been able to do almost everything about buying, except the actual buying.
You could ask an agent to find you a bus, compare the options, and pick the best one. And then, right at the final step, it would stop. It would hand you back to a website, a checkout, a card form, an OTP. The agent did all the hard thinking, and then made you do the last, most tedious part yourself.
That’s the gap we closed at GFF 2026.
Now, with Ray, redBus’s AI agent, the entire journey happens in one conversation. You tell Ray what you want, it finds and books your bus, and you approve the payment right there with a single touch. No opening another tab. No hunting for your wallet. No waiting on an OTP that never arrives. Live today, on redBus, in partnership with Visa.
Here’s how it works, and why you stay in control the whole way.
What actually happens
Let’s walk through a real booking, because there’s no trick to it.
You tell your intent to Ray, “Book me an AC sleeper from Bangalore to Hyderabad this Sunday evening, under ₹1,000.” Ray understands it, searches, and narrows it down to the right bus. It builds the booking for you, seats, passenger details, the fare, everything.
And then it hands the only decision that matters back to you: the payment. You approve it with a passkey, a quick biometric, one touch or glance. The moment you approve, it’s booked. Done, inside the same chat you started in.
That’s the whole idea. The agent does the work. You make the call.
You approve the moment that matters
This is the part worth being clear about, because it’s what keeps you in control.
The agent never pays on its own. It gets everything ready, finds the bus, builds the booking, lines up the payment, but the payment only goes through when you approve it. That approval is a single biometric touch, right inside the conversation. No card number to type, no OTP to wait for. Just a yes from you.
So you’re not handing over a blank cheque. The agent can take you all the way to the edge of the purchase, but you’re the one who steps over the line. Every time.
Built on rails you already trust
Letting an AI agent handle a payment is a big shift, so it’s built on the network people already trust.
Every one of these payments runs on Visa’s network, with the same security and protections your card already carries. Your real card number is never handed to the AI agent or the chat it lives in, so there’s nothing sensitive for it to expose. And because it runs on card rails, the things you count on, like the ability to dispute a charge, still work exactly the way you expect.
You give the agent the ability to prepare a payment. You keep the ability to approve it.
You’re always in charge
The agent can only ever do what you allowed. It books the trip you asked for, pays with the card you picked, and it does not complete a single payment until you approve it with your own touch.
That’s the line that never moves: the agent handles everything up to the payment, and you approve the payment. Effortless for you, and never out of your hands.
Where Cashfree comes in
Underneath all of this is an infrastructure that Cashfree powers.
We’re the layer that lets an AI agent pay securely on a customer’s behalf, and lets a business accept that payment when the agent is the one bringing the customer to checkout, all on Visa’s network. We carry the trust the whole way through: keeping the real card details protected, checking every payment against the approval the customer gave, and processing it through to the business getting paid.
For a business, it comes down to one thing. When the agent brings your customer all the way to “yes,” and the payment happens right there in the chat, you stop losing people at a checkout they never finish.
The future of card payments isn’t a person typing sixteen digits into a form after the agent hands them back. It’s your agent doing the work, and you approving with a single touch, without ever leaving the conversation.
