Table of Contents
Ever scrolled through the interior designing section on Pinterest and thought – who came up with these amazing concepts?
Well, you are not alone!
Thousands of people think about renovating their homes at some point in their lives. From changing the flooring of their homes to converting their ordinary-looking kitchens into modular ones, interior designing projects require a lot of thought.
Moreso, they require the help of an expert.
This is where Arrivae comes into the picture.
Arrivae is an end-to-end interior design solution provider that helps homeowners build stylish, spacious, and gorgeous homes at a cost convenient to their pockets.
Arrivae’s Not-so-long Yet Successful Journey
Arrivae was founded in 2017 by Yash Kela as a subsidiary of Singularity Furniture Pvt. Ltd.
In a short period, Arrivae has already made a mark in the home improvement industry.
It has helped 13,500 plus people across 15 cities revamp their homes into beautiful spaces with its end-to-end interior designing solutions.
As an end-to-end custom home design solution provider, here’s how Arrivae works.
- Expert interior designers at Arrivae understand the needs and requirements of their customers with regards to their home interior aspirations
- The designers then create designs using a state-of-the-art proprietary technology.
- The output is rendered in 3D real-life designs so that customers can visualise how their home will actually look like.
- The designers also provide a detailed quote of materials that would be used in the project along with relevant specifications such as quality, quantity, etc.
- The customers can review the quotes and suggest design tweaks accordingly
- Once the quote is accepted and designs are finalised, the customer pays a token amount to book Arrivae’s services
- The journey of a customer’s `dream home interiors’ begins with Arrivae’s team caretaking end-to-end execution of the project.
- The on-ground, well-supervised execution team of Arrivae ensures that the interior projects are completed as per the committed timelines without any hassle
At present, Arrivae has 3 state-of-the-art in-house manufacturing facilities with more than 200 interior designers and 400 on-ground execution experts. Arrivae also enjoys robust relationships with Indian & international suppliers to ensure that homemakers get the best of quality materials, finishes, and the desired output.
However, running an interior designing firm comes with its own set of challenges. To state one, Arrivae was facing a lot of issues related to customer payments. They were constantly,
- Asking new customers to add Arrivae as a beneficiary to their bank account
- Waiting for the bank’s beneficiary addition approvals
- Following up with the customers to make the payments
- Manually reconciling statements to ensure no payment defaults
All of these issues were causing friction in the payments cycle.
And, as most merchants would agree, Higher Friction = Low Transaction Success Rates
So, how did Arrivae eliminate these customer pain points to achieve a hassle free payment experience?
Using Cashfree Payments Links For Higher Transaction Success Rates
Ideally, Arrivae collects payments across three milestones.
- 10% payment during the order booking
- 40% payment after validation
- 50% payment before the dispatch of materials to the site
Each payment received across milestones is routed to different vendors to access their services and get the work done for customers on time.
Since these payments from customers were being received partially across the milestones or getting delayed completely, the delivery timelines were getting stretched.
Payment Links by Cashfree Payments is a modern way to quickly and easily receive payments from customers. These are no-code, easy-to-generate links and do not require a developer’s help to build the payment infrastructure.
Here’s how Payment Links by Cashfree Payments has benefitted Arrivae and its customers.
Simple and Streamlined Payment Process
No need for customers to access net banking time and again to make the milestone payments.
They can simply access the payment link sent by Arrivae to their registered mobile numbers via SMS or on Whatsapp and complete the transactions.
These payment links come prefilled with payment amounts so that funds are received in full. This also eliminates receiving partial or no payment from the customer’s end.
120+ Payment Options to Choose From
Payment Links by Cashfree Payments enables customers to pay via a mode of their choice. This can be via UPI, Cards, Netbanking, Wallets, Pay Later options, EMIs, and so on.
“Payment Links by Cashfree Payments has had a significant impact on our business. We’ve not only enhanced the customer payment experience but streamlined our accounts as well. We’ve also seen a growth in timely payments with Payment Links.”
Yash Kela, Founder, Arrivae
Reconcile Payments In Real-time With Webhook
Webhook by Cashfree Payments helps reconcile payments received via Payment Links in real-time. This means fewer human errors and better accounting accuracies.
No Follow-ups, No Payment Delays
Payment Links are automatically synced with every customer project milestone in the CRM system via Cashfree Payments’ payment link APIs.
This means that as soon as a milestone is completed, the APIs trigger a payment link through Arrivae’s CRM system and send it to their customer’s registered mobile number with the predefined payment amount.
The automated payment link API process helps,
- Send regular automated reminders to customers to clear the dues
- Reduce manual follow-up work
- Decrease payment delays from the customer’s end
No Code Payments With Lower Tech Dependency
Most SMBs and social media businesses might not have a dedicated tech team at their disposal.
This might make the prospect of payment gateway integration rather daunting.
However, payment links and forms allow businesses to start accepting payments without any coding effort.
Arrivae’s Future Plans
After successfully streamlining customer transactions using Payment Links by Cashfree Payments, the company is now planning to use it for its payouts as well.
Meaning, once a job is done and an invoice is uploaded into Arrivae’s system, an automated payout link will be sent to the vendor. These links are prefilled with payment amounts which the vendor can encash in any of the accounts of their choice.
“We believe that with payout links, we’ll be able to streamline our vendor payouts similar to customer payments.”
Yash Kela, Founder, Arrivae
Want to grow and streamline your business payments just like Arrivae? Start your journey with Cashfree Payments today!
